Text 07786 20 77 55 for support
Mikeysline was founded in late 2015 after a number of suicides in the Highland area. Since then, a lot has happened. We have been supporting those in need across the Highlands ever since.
We run two services – our text-based support, which includes SMS, Facebook Messenger, Webchat and Twitter. We also run the Hive, our crisis centre, with appointments and dropin available in Inverness City Centre.
People struggle on a daily basis with a multitude of emotional and mental health difficulties, yet only a fraction of people feel able to talk about it.
We are here to help change that.
Our Support Channels
Text Line 07786 207755
Our text line (SMS) was the first of its kind in the UK when launched in early December 2015. Today, seeking support by text remains one of the most popular options by people who contact us.
We offer a confidential, non-judgemental text support service. We understand that if you contact us about an issue that is concerning you, that it is important to you. We will do our best to support you, enabling you to talk through your concerns, offer support, guidance as appropriate and signpost you on for further support if appropriate and we will be there during the time that you need to speak in that shift.
We do ask for minimal information from you, such as your name or initials, date of birth, gender and postcode. All of this information is crucial for us in terms of our duty of care to you if we feel that you are not safe and we will not be able to continue with the conversation if you are unable to provide this information.
This anonymised information also helps us in monitor who is accessing our services, in terms of age range and gender and where we may need to take more action to reach out to others who may need our support in terms of our preventative work.
Lastly, to continue our services, we need to seek funding and general data, anonymised, can helps us identify the age range and gender of those we are supporting to help with grant applications. No other information is ever shared with funders.
Facebook Messenger
In October 2020, we extended our text-based options to include Facebook Messenger. We did this in recognition of the fact that this is a preferred communication option by many, and we wanted to offer people different options to contact us.
We offer a confidential, non-judgemental Messenger support service. We understand that if you contact us about an issue that is concerning you, that it is important to you. We will do our best to support you, enabling you to talk through your concerns, offer support, guidance as appropriate and signpost you on for further support if appropriate and we will be there during the time that you need to speak in that shift.
We do ask for minimal information from you, such as your name or initials, date of birth, gender and postcode. All of this information is crucial for us in terms of our duty of care to you if we feel that you are not safe and we will not be able to continue with the conversation if you are unable to provide this information.
This anonymised information also helps us in monitor who is accessing our services, in terms of age range and gender and where we may need to take more action to reach out to others who may need our support in terms of our preventative work.
Lastly, to continue our services, we need to seek funding and general data, anonymised, can helps us identify the age range and gender of those we are supporting to help with grant applications. No other information is ever shared with funders.
Use our Webchat
In October 2020, we extended our text-based options to include Webchat. We did this in recognition of the fact that it is an easy way to communicate if you are on our website already and that more people are using Webchat these days. It provides an additional option for people to be able to reach out for support.
We offer a confidential, non-judgemental support service via Webchat. We understand that if you contact us about an issue that is concerning you, that it is important to you. We will do our best to support you, enabling you to talk through your concerns, offer support, guidance as appropriate and signpost you on for further support if appropriate and we will be there during the time that you need to speak in that shift.
We do ask for minimal information from you, such as your name or initials, date of birth, gender and postcode. All of this information is crucial for us in terms of our duty of care to you if we feel that you are not safe and we will not be able to continue with the conversation if you are unable to provide this information.
This anonymised information also helps us in monitor who is accessing our services, in terms of age range and gender and where we may need to take more action to reach out to others who may need our support in terms of our preventative work.
Lastly, to continue our services, we need to seek funding and general data, anonymised, can helps us identify the age range and gender of those we are supporting to help with grant applications. No other information is ever shared with funders.
Use Twitter to get in touch
In October 2020, we extended our text-based options to include Twitter. We did this in recognition of the fact that some people use Twitter as a communications option, and we will keep this under review to see if this proves to be a popular way to reach out for support.
We offer a confidential, non-judgemental support service via Twitter. We understand that if you contact us about an issue that is concerning you, that it is important to you. We will do our best to support you, enabling you to talk through your concerns, offer support, guidance as appropriate and signpost you on for further support if appropriate and we will be there during the time that you need to speak in that shift.
We do ask for minimal information from you, such as your name or initials, date of birth, gender and postcode. All of this information is crucial for us in terms of our duty of care to you if we feel that you are not safe and we will not be able to continue with the conversation if you are unable to provide this information.
This anonymised information also helps us in monitor who is accessing our services, in terms of age range and gender and where we may need to take more action to reach out to others who may need our support in terms of our preventative work.
Lastly, to continue our services, we need to seek funding and general data, anonymised, can helps us identify the age range and gender of those we are supporting to help with grant applications. No other information is ever shared with funders.
More About Us
The Hive
Highland’s first out of hours drop-in crisis centre, also now offers appointments. Open every evening, based at 19 Academy Street. Whether you are feeling anxious, stressed, depressed or feel as if things are spiralling out of control for you and you need urgent support, we are at the Hive to listen and offer confidential, non-judgemental support.
Our Supporters
Our Goals
At Mikeysline, we were set up with 4 main aims. These aims are the motivation behind all that we do. We aim to:
- Help fight the Highland wide problem of chronic loneliness
- Provide a light in the dark for those in the depths of depression
- Offer a distraction from thoughts leaning towards self-harm
- Tackle head on the staggering rate of suicide in the Highlands
