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We are delighted that the support and response to COVID 19 by Mikeysline's volunteers and staff members in terms of the level, quality and impact of support provided, has been recognised and formally acknowledged in the Highland Third Sector Interface 2020 awards. Mikeysline was recognised as COVID Community Welfare Champion
Leading up to the lockdown in March 2020, Mikeysline made significant changes to the way it managed its textline, moving to a new system, to ensure its resilience and ability to work within public health constraints. The text line went on to support three times as many contacts during this time. With the Hive being closed, Mikeysline also adapted by putting Mikesyline You are Not Alone (YANA) in place, a call back service to provide additional support and ensure the safety of those experiencing crisis during this time.
The volunteer team also grew significantly during this period, enabling staff to focus on YANA and other developmental work, whilst supporting all volunteers. Coming out of lockdown, further changes were made to enhance service provision, with three additional text based options added to the text line.